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Taylor Chip to spend $15,100,000.00 to expand in Lancaster Pennsylvania.

September 30, 2024 Craig Etkin

Lancaster, Pennsylvania — According to state and local development sources, Taylor Chip plans to invest $15,100,000.00 to build out new space in Lancaster. The company plans to occupy the new space at 1780 Columbia Avenue…

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Weatherby Healthcare, has announced that it plans to invest more than $7 million and create 148 new jobs in Raleigh. With this expansion, the company adds a new business unit to its North Carolina presence, while retaining 374 employees in the market. Weatherby Healthcare is an industry leader in locum staffing solutions, helping medical facilities to fill staffing gaps and cover difficult-to-fill specialties. Weatherby Healthcare will occupy 46,000 square feet in One North Hills Tower.

In a statement Luke Woodyard, president of Weatherby Healthcare said, “We’re thrilled to be making the move to Raleigh. We look forward to providing high-paying jobs and the best in workplace culture to Wake County residents.” “We’re thankful for the opportunity to partner with both the city and county to make this transition a reality, and we look forward to joining this dynamic and engaging business community.”

A subsidiary of CHG Healthcare, Weatherby has provided staffing solutions for physicians in rural communities for 45 years. The full-service staffing agency works with medical practices, hospitals, and healthcare facilities to coordinate and execute short-term contracts for healthcare professionals to cover for temporary absences for training, vacation, or medical leave. From housing and travel to licensing and credential requirements, Weatherby covers all aspects of physician placement to ensure complete, uninterrupted care for patients. Weatherby has become one of the largest physician staffing firms in the nation.

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Regal, the most customer-centric contact center software, has announced the completion of a $40 million funding round to accelerate the rollout of its groundbreaking AI Phone Agents for contact centers. Regal has now raised $83 Million in total. This new funding marks a significant step forward in Regal’s mission to build a new standard in high-touch, personalized customer communication leveraging generative AI. Large early online retailers saw contact centers as an unnecessary cost center. They pushed legacy Contact Center (CCaaS) providers to focus on building tools to lower contact center costs with one-size-fits-all strategies like deflecting inbound customers to self-serve or lower-cost channels like deterministic chatbots. But customer satisfaction with contact centers and the current “low-touch” model is at an all time low. Unlike traditional contact center software, Regal’s technology provides a high-touch (but cost-efficient) model that understands customer intent signals, tailors interactions to each customer, and automates multi-touch inbound and outbound interactions with a blend of Regal AI Agents and your human agents.

The new capital will enable Regal to accelerate the rollout of its AI Agents to contact centers. Regal will offer AI Agents tailored for healthcare, education, insurance, and local/home services – including specific use cases like qualification, inbound routing, scheduling, and reminders. In a statement Alex Levin, CEO and co-founder of Regal said, “With this funding, we’re excited to continue re-imagining the core contact center technology and the way businesses engage with their customers.” “Our high-touch CCaaS puts the customer at the center of every interaction. Instead of optimizing to treat everyone the same at the lowest cost, we aim to reach the right customer with the right message at the right time, enabling businesses to ensure high-quality, personalized, affordable customer interactions.”

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